Major Incident Technical Specialist

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Capgemini

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🏢 Enterprise

🤖 Artificial Intelligence

🔒 Cybersecurity

Enterprise • Artificial Intelligence • Cybersecurity

Capgemini is a global leader in partnering with businesses to transform and manage their operations by harnessing the power of technology. With expertise across a wide array of industries such as aerospace, automotive, banking, and healthcare, Capgemini provides a constantly evolving portfolio of services to meet the ever-changing needs of their clients. Their offerings include cloud, cybersecurity, data and artificial intelligence, and enterprise management, among others. Capgemini also emphasizes innovation and sustainability, helping companies achieve digital transformation while promoting environmental and social responsibility. Additionally, Capgemini provides career opportunities across various levels and professions, encouraging innovation and diversity in its workforce.

📋 Description

• Function as the first line of defense in responding to production issues. • Constantly monitor system health, and troubleshoot with appropriate teams to expedite service restoration. • Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more. • Manage Production Incidents and Problems effectively. • Own Farmers' production operational health, including real-time communication with stakeholders during service disruptions. • Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation. • Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams. • Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals. • Collaborate with talented IT teams with varying levels of experience in a hybrid workplace. • Foster an inclusive work environment and promote our company culture. • Protect the stability and performance of production applications. • Continuously improve system uptime and reduce mean time to recovery (MTTR). • Keep the ITSM team ahead of the curve, preventing production outages before they occur by effective change and problem management. • Work with a cohesive and effective team of IT professionals committed to service delivery. Work hours are primarily aligned to the standard schedule; however, flexibility to support extended hours may be required based on business needs.

🎯 Requirements

• Are you an experienced IT Technical professional passionate about driving service delivery improvements on a scale? • Manage Production Incidents and Problems effectively. • Own Farmers' production operational health, including real-time communication with stakeholders during service disruptions. • Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation. • Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams. • Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals. • Collaborate with talented IT teams with varying levels of experience in a hybrid workplace. • Foster an inclusive work environment and promote our company culture. • Protect the stability and performance of production applications. • Continuously improve system uptime and reduce mean time to recovery (MTTR). • Keep the ITSM team ahead of the curve, preventing production outages before they occur by effective change and problem management. • Work with a cohesive and effective team of IT professionals committed to service delivery. Work hours are primarily aligned to the standard schedule; however, flexibility to support extended hours may be required based on business needs. • Ability to understand large-scale IT ecosystems and associate business processes with the IT systems supporting them. General knowledge in engineering, software development, cloud computing, DevOps, SRE, and Observability, with expertise in at least one area. • Experience with multiple application performance, log analysis, network performance, and digital experience monitoring tools (e.g., Dynatrace, ThousandEyes, ExtraHop, SevOne, FullStory, etc.). • Dynatrace (Ideally) • Service Now - Plus • Microsoft Platform - Plus

🏖️ Benefits

• A competitive salary and performance-based bonuses. • Comprehensive benefits package. • Flexible work arrangements (remote and/or office-based). • You will also enjoy a dynamic and inclusive work culture within a globally renowned group. • Private Health Insurance. • Paid Time Off. • Training & Development opportunities in partnership with renowned companies.