Auto Finance Customer Service Coordinator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $43.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Place outbound calls to potential customers looking to refinance their auto loans • Take an active role in educating customers about our products and services • Answer inbound calls and greet customers with energy and enthusiasm • Thrive in a fast-paced, lively and dynamic work environment • Use a conversation based approach to uncover customer needs using open-ended questions • Guide customers through the online enrollment process • Assist customers with account questions in an energetic and spirited manner • Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issues • Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals • Strive for first call resolution, and take true ownership of customer needs and issues

🎯 Requirements

• High School Diploma, GED, or equivalent certification • At least 2 years Customer Service or Call Center Experience • At least 1 year of experience using Google Suite or Microsoft office • At least 1 year of auto finance experience • At least 3 years of Customer Service or Call Center experience • At least 2 years experience working in the Financial Industry

🏖️ Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.