Customer Service Advisor – Midnights Team

🔥 21 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Capital on Tap

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Debt Financing on 2022-10

Capital on Tap provides an all-in-one small business credit card and spend management platform. Capital on Tap makes it easy for small business owners to manage cards for their employees, access funding for their business, and earn cash back, travel, and gift card rewards on every pound their business spends. Launched in 2012, Capital on Tap has spent 10 years focusing on the needs of small business owners. It has been recognised by Forbes and the Financial Times as one of Europe’s fastest growing businesses. More than 200,000 small business customers have spent more than £4 billion on their Capital on Tap Business Credit Cards.Capital on Tap makes business funding and spending simple, saving business owners time and money. With a 2-minute application process, the majority of applicants receive instant credit decisions. Business owners enjoy access to unlimited free 1% cash back, credit limits up to £250,000, and as many employee cards as they need for their business to run smoothly and efficiently – all for free.With offices in Atlanta, New York, London, Cardiff, and Edinburgh, Capital on Tap is well positioned to help small businesses across the UK and the US succeed.

📋 Description

• Providing friendly, professional support to customers via phone, email, and live chat • Resolving issues efficiently while taking full ownership of each case from start to finish • Listening carefully to understand concerns and delivering fair, practical solutions • Keeping up to date with products and policies to ensure accurate guidance and information is provided • Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements • Recognising customers who may need additional support and ensuring they receive the help they need

🎯 Requirements

• Strong customer service experience, ideally within a call centre or financial services environment • Strong verbal and written communication skills, with the ability to explain information clearly and professionally • Sound judgement and confidence when managing complex or sensitive customer enquiries • Proven ability to handle a high volume of requests while maintaining accuracy and quality • Proactive attitude, with a strong focus on resolving issues at the first point of contact • Empathetic and curious nature, with a genuine passion for helping people • The ability to work independently while also contributing effectively within a fast-paced team environment

🏖️ Benefits

• Private Healthcare including dental and opticians services through Vitality • Worldwide travel insurance through Vitality • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) • Salary Sacrifice Pension Scheme up to 7% match • Octopus EV Salary Sacrifice Scheme • 28 days holiday (plus bank holidays) • Annual Learning and Wellbeing Budget • Enhanced Parental Leave • Cycle to Work Scheme • Season Ticket Loan • 6 free therapy sessions per year • Dog Friendly Offices • Free drinks and snacks in our offices