Patient Retention Specialist

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Carda Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

📡 Telecommunications

💰 Pre Seed Round on 2020-04

Healthcare Insurance • Wellness • Telecommunications

Carda Health is a virtual healthcare company focused on providing at-home cardiopulmonary rehabilitation for individuals with lung and heart diseases. Recognizing that many patients miss out on life-saving care, Carda Health delivers evidence-based, high-standard care directly to patients' homes. Patients are supported by a team of world-class providers, including doctors, nurse practitioners, and clinical exercise physiologists, who personalize rehabilitation plans to meet individual needs. Carda Health offers live interaction and monitoring, using tools sent directly to patients' homes. The service is highly rated by users, with significant improvements reported in health metrics and quality of life after just 12 weeks of participation.

📋 Description

• Work collaboratively with the clinical team and founders to improve our cutting edge digital care delivery model and develop patient retention strategies. • Take pride in delivering high quality care for patients going through our cardiac rehab program and our clinical studies. • Be knowledgeable of our different clinical programs, protocols, and policies. • Improved patient engagement and conversion rates through targeted outreach to highlight program progress, addressing concerns, and reinforcing program benefits. • Utilize motivational interviewing to address various financial/exercise barriers to continued participation in our program. • Provide support to our patients, empowering them to be accountable and take ownership of their rehabilitation. • Work collaboratively with our technology team to support a smooth experience for our patients and clients. • Be willing to do whatever it takes to ensure a great, engaging rehab experience for our patients.

🎯 Requirements

• Minimum 1+ years of relevant clinical experience and top performance working as an Exercise Physiologist in Cardiopulmonary Rehab. • Strong proficiency working with mobile technology - you will be helping guide patients through our digital health programs including troubleshooting their technology issues with wearables and tablets. • Proficiency in excel for data tracking. • Great interpersonal skills that foster a caring environment for patients. • Diligence and organization with the ability to create and adhere to repeatable processes. • Ability to perform with little direction in a high-growth, early stage startup (ie self-driven). • Bachelor’s Degree in Exercise Physiology, Master's Degree Preferred. • ACSM-CEP certification preferred. • Bonus Points: Sales or personal training experience • Spanish language proficiency. • Experience working in clinical studies. • Remote work experience.