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Cardamom

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

Healthcare • Consulting • Artificial Intelligence

Cardamom is an EHR-focused professional services firm that combines data, analytics, AI, and application expertise to help healthcare organizations optimize clinical, operational, and financial outcomes. The firm provides managed services, Epic consulting, application and data services, AI integration, revenue cycle optimization, patient access and consumer experience improvements, and value-based care solutions. Cardamom positions itself as a technology-forward, people-powered partner that stabilizes IT, mobilizes healthcare data into actionable insights, and delivers outcome-based support across enterprise EHR and analytics environments.

📋 Description

• Play a key role in supporting the strategic direction and execution of medium-priority client contracts involving Epic EHR software • Provide advanced guidance and support to internal teams and clients • Contribute to the analysis, design, and execution of Epic EHR system solutions for client contracts • Assist in troubleshooting complex issues within the Epic EHR system • Document Epic EHR system configurations, workflows, and processes clearly • Support the creation and maintenance of internal documentation, knowledge bases, and training materials • Assist with the change control process for Epic EHR related to client contracts • Contribute to ad hoc initiatives and internal efforts related to Epic EHR software • Monitor and report on Service Level Agreements (SLAs) for Epic EHR system performance • Facilitate communication between teams

🎯 Requirements

• Epic certification in the relevant application(s) • 4+ years of hands-on experience in providing application support, implementation, or training within the Epic ecosystem • Knowledge of Information Technology Infrastructure Library (ITIL) processes • Ability to take on-call rotations outside of core business hours, including nights and weekends, if needed

🏖️ Benefits

• Professional development • Team collaboration • Flexible work arrangements