Client Operations Specialist

🕒 July 11

🇵🇭 Philippines – Remote

💵 $750 / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardinal Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Cardinal Education is an independent educational consulting and tutoring firm that offers personalized private school and college admissions consulting, comprehensive test preparation (SAT, ACT, ISEE, SSAT, HSPT), one-on-one and online subject tutoring, and academic coaching for students from preschool through grade 12. With offices across major U. S. cities, they provide tailored services including interview and application support, proctored writing samples, and specialized programs for learning differences and executive function. The company focuses on helping families navigate competitive admissions processes and improving academic outcomes through individualized instruction and coaching.

📋 Description

• Serve as the primary point of contact for families after initial onboarding • Manage ongoing service delivery and client communication • Conduct regular client check-ins and provide personalized support • Track client engagement and service quality • Maintain accurate client records and recommend additional support to improve outcomes and retention • Coordinate service launches and scheduling with internal teams • Maintain updated documentation and address issues to ensure a smooth client experience • Identify opportunities to improve or automate recurring workflows • Help implement process improvements across the client operations lifecycle • Collaborate with Sales and Marketing to align messaging and share client insights • Support continuous improvements to the client experience

🎯 Requirements

• Willing and able to work a dedicated night shift schedule aligned with US Pacific Standard Time (PST) hours • At least 2 years of hands-on experience in a client-facing or process-driven role, such as Account Management, Customer Success, Operations Coordination, Project Coordination, or Implementation • Experience actively managing accounts, processes, or projects as an individual contributor • Exceptional written and verbal communication skills • Strong organizational skills and attention to detail • Empathetic, service-oriented mindset with a bias toward action and follow-through • Ability to multitask and manage multiple client relationships in a fast-paced environment • Salesforce experience is a strong plus • Track record of operations and process improvement, including building or streamlining workflows • Hands-on experience with project management software, particularly Monday.com, as well as Asana or Notion • Comfort working across Google Workspace, CRM and billing systems, and multiple platforms • Familiarity with AI tools such as ChatGPT or Claude is a nice-to-have, not required

🏖️ Benefits

• Competitive salary • Ongoing compensation reviews and merit-based increases • Fully remote work environment with structured team support • Collaborative, high-performing team culture with cross-functional exposure • Hands-on mentorship and career development opportunities • Mission-driven work that directly impacts students and families • Company events and virtual team-building activities • Opportunities to grow within client operations, education services, and beyond