Operations Coordinator – FMCG E-Commerce

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams • Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery • Process and issue invoices against Purchase Orders, staying on top of month-end deadlines • Help set up logistics and systems for new wholesale partners coming on board • Keep the Operations Handbook current as processes evolve • Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects • Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations • Track order fulfilment against agreed KPIs for online orders • Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed • Coordinate product dispatches for influencers, retail samples, and PR • Manage work orders for both new and existing SKUs • Support the broader product lifecycle process from launch through to discontinuation

🎯 Requirements

• Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment • Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets • Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate • Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking • Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline) • Experience with Cin7 is a strong plus • Experience with EDI ordering is a strong plus • Excellent communication skills and a track record of managing relationships across stakeholders • Sharp organisational instincts, with the flexibility to reprioritise when things shift • Self-motivated and disciplined, equally comfortable working solo or as part of a team • A commercial, results-driven mindset • Comfortable operating at pace, without losing attention to detail • A collaborative, can-do attitude