Catena
1 - 10 employees
👥 HR Tech
🏢 Enterprise
🎯 Recruiter
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
Client Services Manager – Legal Services
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🔥 0 minutes ago
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Catena
1 - 10 employees
👥 HR Tech
🏢 Enterprise
🎯 Recruiter
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
📋 Description
• Own end-to-end case coordination • Act as the operational backbone linking law firms, insurance carriers, and medical experts • Manage a high-volume, multi-channel queue of active cases across email, phone, and portal • Handle invoicing, scheduling, and coordination • Build or repair trackers and processes that keep everything moving • Ensure successful case management, allowing founders to focus on growth
🎯 Requirements
• 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment • Proven experience managing high concurrent volume across multiple channels (email, phone, client portal) • Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements • Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch • Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system • C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals • Availability to work 9:00 AM – 5:00 PM ET with 100% overlap
🏖️ Benefits
• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide
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