Client Operations Manager – Legal Services

🕒 June 29

🌐 Philippines, Mexico, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Own end-to-end case coordination linking law firms, insurance carriers, and medical experts • Manage a high-volume, multi-channel queue of active cases across email, phone, and portal • Manage invoicing, billing-related coordination, scheduling, and case coordination • Build or repair trackers and processes that keep operations moving • Ensure founders no longer need to chase confirmations or invoices by taking full ownership of day-to-day case management • Support specialized healthcare access and improve patient experiences through operational excellence

🎯 Requirements

• 4+ years owning a high-volume queue of cases, accounts, or client relationships end-to-end in a B2B services environment • Proven experience managing high concurrent volume across multiple channels (email, phone, client portal) • Hands-on ownership of money-adjacent workflows (invoicing, billing, or claims/case financial coordination) under zero-defect accuracy requirements • Track record of building or repairing a tracker, SOP, checklist, or workflow process from scratch • Proficiency with Excel and Outlook plus at least one CRM, case-management, or client-portal system • C1+ English (CEFR) — written and spoken at near-native, mastery level for direct communication with US attorneys and medical professionals • Availability to work 9:00 AM – 5:00 PM ET with 100% overlap • Domain exposure to medicolegal, legal services, IME, medical records, insurance, or claims coordination is nice-to-have • Experience at an early-stage startup or lean, founder-led services business with broad individual operational ownership is nice-to-have • Experience coordinating directly between external professional stakeholders is nice-to-have • Ability to rapidly learn bespoke or proprietary internal tools and systems is nice-to-have • Documented promotions or expanding scope within a single organization is nice-to-have

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide