Senior Systems and Operations Coordinator, Back Costing Experience

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🕒 June 18

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Back Costing (Primary Focus): Help build and maintain a consistent back-costing process across every completed project. • Support project back-costing and profitability reporting. • System & Process Development: Build and maintain Standard Operating Procedures (SOPs). • Document business processes and operational workflows. • Develop and maintain process maps and operational documentation. • Create and manage company administration manuals. • Improve workflow visibility and process consistency across the business. • Support implementation of systems, automations, and operational improvements. • Reporting & Business Intelligence: Build and maintain KPI dashboards and performance reporting. • Coordinate weekly reporting cycles and action registers. • Assist management with operational data and performance visibility. • Ensure accurate reporting across key business functions. • Documentation & Knowledge Management: Organise and maintain cloud file structures and document control systems. • Manage company templates, forms, checklists, and registers. • Maintain software access registers and business documentation. • Ensure company information remains organised, accessible, and current. • Training & Team Support: Support recruitment, onboarding, and training administration. • Maintain skills matrices and training records. • Assist with development of onboarding systems and training resources. • Help ensure team members follow documented processes and procedures. • Support the creation and maintenance of role descriptions and performance frameworks. • Project Involvement & Coordination: Track business improvement initiatives and operational projects. • Prepare meeting agendas, notes, and follow-up action items. • Support accountability systems and workflow management. • Coordinate implementation of new operational systems and processes. • Assist leadership with strategic projects and operational planning. • Tools & Systems: Use Fergus, Xero, Asana, Zapier, Airtable, Microsoft 365.

🎯 Requirements

• Previous experience supporting a growing trades, construction, landscaping, or service-based business • Strong process documentation and SOP development skills • Excellent organisational and administrative abilities • Strong Excel and reporting capability • Experience building systems, workflows, and operational processes • High attention to detail and ability to work independently • Comfortable managing multiple projects and priorities simultaneously • Ability to work with light supervision while taking ownership of outcomes • Desirable • Experience with Fergus or similar job management software • Experience supporting operational improvement projects • Familiarity with KPI reporting and business performance dashboards • Experience working in construction, trades, landscaping, or project-based businesses

🏖️ Benefits

• Play a pivotal role in helping a growing New Zealand business scale its operations. • Work directly with the owner and leadership team on meaningful business improvement initiatives. • Build systems, processes, and reporting frameworks that create lasting impact. • Enjoy a highly autonomous role where your ideas and contributions are valued. • Gain exposure to strategic planning, operational excellence, and business growth. • Develop expertise in process improvement, KPI reporting, workflow automation, and business systems. • Join a company committed to creating structure, accountability, and sustainable growth. • Work remotely during NZ business hours with a collaborative and supportive team.