Senior Engineer, IT Client Services

🕒 May 1

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $87.7k - $145.3k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $78M Post-IPO Debt on 2006-08

Healthcare Insurance • Pharmaceuticals

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Champion Cardinal Health Client Engineering and Modern Workplaces • Demonstrates advanced knowledge of automation and scripting methodologies within area of technology concentration • Designs, implements, and coordinates Cardinal Health M&A processes • Scope out and design future state of Client Engineering space • Work closely with leadership and technical leads on implementing new solutions in Client Engineering • Demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects • Demonstrates knowledge of technology concentration implemented within a large-scale enterprise environment • Analyze system operating efficiencies, capacity and recommends measures to improve performance and cost effectiveness • Lead onboarding of new technologies; lead RFPs and POCs of technical solutions in Client Engineering space. • Focus on Solution Development for Client Engineering space; seek out issues and work with adjoining technical teams on solutions. • Lead stakeholder calls with supporting teams (Service Center, Tier 2, Networking, etc) • Lead merger and acquisition activities • Lead escalation activities and drives case resolution and process improvement • Work with Tier 1 and Tier 2 support to deliver solutions to technical issues • Design strategies to improve application availability, performance, and overall system health • Diagnose and resolve complex application issues • Perform root cause analysis and implement long term fixes for reoccurring issues; do not just fix the issue • Design strategies to improve end user experience through technical means, working with Tier 1 and Tier 2 to outline issues • Applies expert knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects • Contribute to the development of policies and procedures • Provide third level escalation support to technical support teams

🎯 Requirements

• Bachelor's degree in related field, or equivalent work experience, preferred • 8+ years of experience in related field, preferred • Applicable technical certifications, preferred • Experience with ConfigMgr – Understanding fundamentals of software deployments, packaging efforts, configuration and modification of policies, preferred • Experience with AutoPilot: Understanding of deployment methodologies and improvements, preferred • Extensive scripting experience required: Powershell and associated coding languages, with a focus on development of Client based scripting (IE, not end user facing/front ends), preferred • Prioritize and manage several open issues at one time, tackling both urgent technical issues and longer-term project deliverables, preferred • Ability to have a long term vision of workstation engineering and collaboration, preferred • Experience in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees and ancillary teams, preferred • Ability to be able to travel to domestic and international sites, preferred (typical travel is less than 5%) • Capability to work in a 24x7 environment; this includes nights and weekends with on-call & afterhours work, required

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs