Enrollment Specialist – Sales

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September 18

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CareHarmony

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Healthcare Insurance • SaaS • Wellness

CareHarmony is a healthcare company that focuses on providing personalized, coordinated care to patients through a range of preventative care programs. It specializes in chronic care management, annual wellness visits, and transitional care management. The company aims to enhance patient care journeys by leveraging population health experts, data scientists, and healthcare providers, including nurses. CareHarmony's solutions are designed to help healthcare providers drive success in value-based care programs, with no upfront investment needed from partners. By utilizing CareBlocks™, CareHarmony enables care delivery that is personalized and adaptable to each patient's unique needs, improving patient outcomes while reducing wasteful utilization.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $15M Series A on 2022-08

📋 Description

• Telephonically educate and enroll patients in a Medicare-sponsored care coordination program for chronic illnesses (diabetes, high blood pressure, COPD, etc.) • Work from an assigned patient pool, making outbound calls and educating patients on the advantages of the care program to persuade them to join • Establish rapport with potential patients, overcome objections, and tailor messaging based on demographics, unique health concerns, and insurance • Spend the majority of time on high-volume outbound calls (over 80% of time on the phone) and meet enrollment and call-volume metrics • Take thorough real-time notes and perform high-quality data entry while multi-tasking • Collaborate within the Patient Engagement Specialist (PES) team and support career growth initiatives

🎯 Requirements

• Sales acumen is required • Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics • Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone • Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner • Proven ability be able to work within a team dynamic and be a leader • Articulate a warm and professional etiquette when speaking on the phone to patients • Possess high-quality data entry skills with the ability to multi-task • Natural ability to express empathy with a patient-focused mindset and engagement • Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program • Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype) • Availability during business hours (8 am - 5:30 pm - CST.) • Associate degree or higher • US-Based

🏖️ Benefits

• Health Benefits (core medical, dental, vision) • 401k with match • Paid Holidays • Paid Time Off (PTO) • Sick Time Off (STO) • Full Time, 100% Remote • Advancement Opportunities