CTMS Operations Analyst

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🕒 April 24

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CARE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

⚕️ Healthcare Insurance

📚 Education

🎯 Recruiter

💰 Grant on 2021-11

Healthcare Insurance • Education • Recruitment

CARE is a boutique provider of high-quality, accredited carers for the Aged Care and Early Learning industries. It specializes in matching experienced professionals, recent graduates, and students with job vacancies in these sectors, facilitating rewarding career placements. CARE aims to support clients and carers by providing effective staffing solutions and contributing to their success in the industry.

📋 Description

• Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance. • Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics. • Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned. • Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making. • Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput. • Maintain accurate build documentation and audit trails for study readiness and compliance. • Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated. • Assist with onboarding and training of new CTMS Analysts and temporary staff.

🎯 Requirements

• Working knowledge of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or comparable CTMS preferred). • Strong attention to detail and experience executing QC/checklist work. • Ability to run and interpret CTMS exports/queries and translate results for non-technical stakeholders. • Practical experience creating operational reports and dashboards (Conductor, Excel, BI tools). • Effective written and verbal communication for user support and cross-functional coordination. • Familiarity with ICH-GCP, SOPs, and audit processes. • Bachelor’s degree preferred (or equivalent experience). • 2-4 years of CTMS/platform or clinical systems experience, with 1+ years directly supporting CTMS, study builds, or clinical data operations. • Preferred certifications: CTMS platform/certification training, GCP/clinical research certifications, or relevant technical certifications.

🏖️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays • Medical, dental, and vision insurance plan options