Customer Service Support

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Caree

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

☁️ SaaS

🚗 Transport

🏥 Healthcare

SaaS • Transport • Healthcare

Caree is a French SaaS company offering a specialised billing, scheduling and teletransmission application for conventionné taxis and medical transport operators. The app (mobile, tablet and web) centralises planning, shared dispatch, two‑click invoicing, teletransmission to CPAM (with premium postal handling), PEC+ patient-rights checks, automatic distance and tariff calculations, document scanning and annex generation to simplify medical transport administration. Caree provides tailored plans for independent drivers, companies with employees and groupings, and emphasizes reducing paperwork, lowering teletransmission rejections and improving operational efficiency for taxi professionals.

📋 Description

• Receive and document customer concerns promptly, while ensuring all relevant information is correct. • This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed. • Ensure all company procedures are followed. • Ensure accurate data is input into systems. • Collaborate with various departments to effectively address and resolve transportation and eligibility issues.

🎯 Requirements

• Previous customer service experience in a high-volume, fast-paced environment is ideal. • Strong ability to follow processes and workflows for compliance. • Familiarity and or proficiency with the use of Function Keys is recommended. • Certification in this skill will be provided. • Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service. • Display patience, empathy, the ability to manage stress, and the ability to work under pressure. • Demonstrate excellent writing and verbal communication. • Can type 35wpm or more.