ESM Consultant

🕒 February 2

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Management of contractually agreed and provisioned IT services • Ensure consistent collaboration between these services • Responsible for all facets of the Service Integration (SI) business • Business development, new business activities, client management • Management of SI projects and transition teams in the DACH region • Work closely with the Head of Service Integration CEU • Align and localize proposals; participate in proposal presentations • Deliver SI projects and transitions and manage delivery teams • Service consulting for multi-supplier service operations, multi-supplier service transition and transformation • Develop solutions for specific customer requirements • IT service management transformation • Service and IT effectiveness assessments • Execution of service- and operating-level agreements • Service reporting, auditing and benchmarking • Define service strategies • Conduct current state assessments • Define service and operating models • Advise on sourcing matters • Oversight of the supply chain • Support organizational design and change • Assess potentials • Define and advise on governance models for the SI environment • Operational management of vendors within the SI environment • Advocate for SI adoption within operations • Support the global sourcing strategy, including shifting work packages to Rightshore centers

🎯 Requirements

• Ability to support building a sales pipeline for SI opportunities • Ability to communicate the vision, goals and priorities for a new business model • Leadership presence with credibility, assertiveness and persuasiveness toward clients, third parties and internal stakeholders • Proven track record in delivering services that develop, maintain and improve client relationships using a consultative delivery and positioning approach for new services • Understanding of SLAs, required performance indicators and contractual obligations for managing contracts and client relationships • Excellent consulting skills and strong experience in business development • Understanding of the Service Integration framework and its environment • Governance models • IT organizational models • Collaborative approach to foster intra-BU and inter-BU partnerships • Willingness to travel nationally and internationally • Broad business, financial and commercial awareness • Experience in IT outsourcing • Sufficient knowledge of the business domain • Experience in risk management • Excellent communication skills • Strong ability to learn • Desirable: knowledge of service integration discipline • University degree or equivalent qualification • 8+ years' experience in the IT industry • Compelling communication and presentation skills for complex solutions, including at board level • Strong service and client orientation • Quick comprehension and innovative thinking combined with creativity • Collaboration, team orientation and ability to motivate teams • Strategic thinking with pragmatism and analytical skills • Transparency, ability to work independently, flexibility, commitment, target orientation • Conflict management • Intercultural awareness

🏖️ Benefits

• Flexible working hours and time-off models • Mobile working – including hybrid work from home • Company bike program • Mobility budget • Wide range of training and development opportunities • International network • Cooperation with the pme Family Service • Deferred compensation – good retirement provision • Extended continued pay in case of illness • Health and wellness offerings • Attractive workplace for people with disabilities • Stay-in-touch program • fareWelcome! • Work–life balance • Employee discounts • Team and sports events