Managing Consultant, Service Integration

🕒 February 3

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Management of separately contracted and delivered IT services to ensure they consistently operate together. • Ensuring SI services are delivered on time, within budget, and to the customer's satisfaction with the required contribution margin. • Service consulting • Multi-supplier service operations • Multi-supplier service transition and transformation • Developing solutions tailored to each client's requirements • IT Service Management transformation • Service and IT effectiveness assessments • Implementation of Service Level Agreements and Operating Level Agreements • Service reporting, auditing and benchmarking • Defining service strategies • Conducting current-state assessments • Defining service and operating models • Advising on sourcing matters • Oversight of the supply chain • Supporting organizational setup and change • Assessing potential and opportunities • Defining and advising on governance models for the SI environment • Operational management of vendors within the SI environment • Championing SI adoption within Operations • Supporting the global sourcing strategy, including the transfer of work packages to Rightshore centers

🎯 Requirements

• Ability to support building a sales pipeline for SI opportunities • Ability to communicate visions, goals and priorities for a new business model • Leadership presence with credibility, assertiveness and persuasiveness toward clients, third parties and internal stakeholders • Proven track record in delivering services that develop, maintain and improve client relationships and a consultative approach to delivering and positioning new services • Understanding of SLAs, required performance indicators and contractual obligations for managing contracts and client relationships • Excellent consulting skills • Strong business development skills • Understanding of the Service Integration framework and its context • Knowledge of governance models • Knowledge of IT organizational models • Collaborative approach to foster intra-BU and inter-BU partnerships • Willingness to travel domestically and internationally • Strong commercial, financial and business awareness • Experience in IT outsourcing • Relevant industry knowledge • Experience in risk management • Excellent communication skills • High learning agility • Desirable: knowledge of the Service Integration discipline • A university degree or equivalent qualification • 8+ years of experience in the IT industry • Strong communication and presentation skills for conveying complex solutions up to board level • Strong service and customer orientation • Quick comprehension, innovative thinking combined with creativity • Collaboration, team orientation and ability to motivate teams • Strategic thinking with pragmatism and analytical skills • Transparency, ability to work independently, flexibility, commitment and goal orientation • Conflict management skills • Intercultural awareness

🏖️ Benefits

• Flexible working time and time-off models • Mobile working – including hybrid from home • Company bicycle program • Mobility budget • Diverse training and development opportunities • International network • Cooperation with pme Familienservice • Deferred compensation – good provision for retirement • Extended continued pay in the event of illness • Health and wellbeing offerings • Accessible and attractive workplace for people with disabilities • Contact retention program • fareWelcome! • Work–life balance • Employee discounts • Team and sports events