Roadside Technician

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🕒 July 9

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey. • Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention. • Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need. • Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems. • Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards. • Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.

🎯 Requirements

• Proven experience as a vehicle or roadside technician who can work independently at the scene; this matters because you’ll often be the sole decision-maker and fixer on site. • Strong diagnostic and fault-finding skills with modern equipment; you need to quickly identify issues and decide the safest, fastest route to get the customer moving. • Confident, calm customer communication; you’re the face of Allianz Partners at the roadside and responsible for managing expectations and safety. • Comfortable using IT, mobile apps and diagnostic software; our tools and processes are digital, and accurate data capture is part of the job. • Full UK driving licence and confidence driving a fully equipped van; you’ll travel across Plymouth or Belfast and surrounding areas. • Relevant technical qualifications (e.g., manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma). • Existing EV credentials are welcome; if not, you’ll complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training with us. • Flexibility to work the rotating shift pattern between 7am and 10pm, including some weekends and Bank Holidays; no overnights, with paid overtime when you start earlier or finish later.

🏖️ Benefits

• £8,000 bonus, plus a guaranteed additional £3,000 bonus in your first 12 months • Realistic OTE of £55,000; top performers earn north of £60,000 • No overnight or 12-hour shifts; average 42.75 hours per week between 7am and 10pm, Monday to Sunday • Alternating start times (7am/11am), two weekends off per month, rota set 12 months in advance • Paid overtime, Bank Holiday supplement and a day off in lieu • Private medical cover, pension contributions up to 6.5%, and a wide range of discounts and benefits • Ongoing training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if you aren’t already qualified