Senior Technical Success Manager

🕒 June 1

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Agile Lab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏢 Enterprise

🤝 B2B

☁️ SaaS

Enterprise • B2B • SaaS

Agile Lab is a company specializing in data engineering strategy and platform enablement for enterprise organizations. Founded in 2013, the company is recognized as one of Europe's fastest-growing companies and places a strong emphasis on its people as its competitive advantage. Agile Lab offers a full remote work policy alongside in-person team building events, ensuring a balanced work-life environment. The company provides professional growth opportunities including training, certifications, and mentorship. Agile Lab fosters an engaging and open work culture, emphasizing continuous learning and development for its team members.

📋 Description

• Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers • Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities • Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization • Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows) • Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues • Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption • Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap • Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence • Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

🎯 Requirements

• 6–10+ years in technology roles, with a strong background in data platforms, data engineering, or platform/infrastructure engineering • 3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role for enterprise software • Solid understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools) • Solid knowledge of data platforms (Databricks, Snowflake, BigQuery, Fabric, etc.) • Hands-on experience installing, configuring, and supporting enterprise software in customer environments • Experience guiding customers through onboarding, POCs/MVPs, and production readiness in enterprise settings • A track record of reducing time-to-value and driving measurable adoption • Fluent in English (German, French, or Italian are a strong plus)

🏖️ Benefits

• Bonus: 10–15% (tied to customer adoption milestones, Time to First User, and retention/NPS) • Travel expenses covered • Flexible, international working environment