Customer Success Manager

🕒 May 22

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Parsec Automation Corp.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

Manufacturing • Software • Enterprise

Parsec Automation Corp. is a company specializing in creating innovative solutions for manufacturing operations management. They offer TrakSYS, a versatile manufacturing execution system (MES) platform that provides real-time, data-driven insights into production processes. TrakSYS is designed to optimize manufacturing operations for industries such as automotive, chemicals, food and beverage, life sciences, and packaged goods. It helps in areas like inventory management, production planning, quality management, and predictive maintenance, allowing manufacturers to increase efficiency, meet regulatory requirements, and improve product quality.

📋 Description

• Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts • Proactively monitor customer health scores and identify potential risks • Support executive alignment and customer engagement ahead of renewal cycles • Identify and help qualify expansion opportunities including new sites, capabilities, and services • Partner closely with Sales on account planning and expansion initiatives • Contribute to Net Revenue Retention (NRR) goals within the assigned portfolio • Ensure customers achieve defined operational and business outcomes from their TrakSYS investment • Track adoption, usage, and value realization metrics • Support Value Realization Index (VRI) initiatives and reporting • Lead structured customer business reviews, including QBRs and executive-level engagements • Build strong multi-level relationships across customer organizations • Act as a trusted advisor and strategic partner to assigned accounts • Independently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid-touch accounts • Maintain account health visibility and escalation coordination • Partner cross-functionally to support customer initiatives and issue resolution • Adhere to established Customer Success processes while contributing to ongoing process improvements

🎯 Requirements

• 5–8 years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise software • Experience managing complex enterprise accounts with €250K+ ARR • Demonstrated success identifying growth opportunities and collaborating cross-functionally • Strong understanding of recurring revenue models and customer retention strategies • Excellent communication skills with strong executive presence • Ability to manage multiple complex customer relationships simultaneously • Strong analytical and organizational skills with a data-driven mindset • Experience leveraging AI tools for research and day-to-day productivity • Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams

🏖️ Benefits

• Competitive base salary and bonus opportunity • Flexible remote/hybrid work environment • Generous paid time off and company holidays • Opportunity to work with leading global manufacturers and cutting-edge manufacturing technology • Collaborative and growth-oriented company culture backed by a leading private equity platform • Career growth opportunities within a rapidly scaling global organization