Member Advocate – Seasonal

🔥 33 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $40k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 80 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 3 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

📋 Description

• As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. • You’ll be the attentive ear and friendly voice that guides members to the answers they need and explain their medical and dental packages. • You’ll reinforce our unwavering commitment to excellent service. • Medicare Member Advocates work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. • You will be enrolled in a new hire training program to teach you everything you need to know about the health insurance industry. • You will help develop the skills and knowledge for a successful career with impact to the Medicare population. • Taking calls with members and dedicating time to learning and development, and research in support of career growth and development.

🎯 Requirements

• High school diploma or equivalent required. • 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person. • Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software. • Must live in the New England area.

🏖️ Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others! • Paid holidays, vacation, personal, and wellness time. • Internal career pathing with individual mentorship, networking and events. • The ability to Drive Your Career, with access to internal career growth opportunities. • All our associates are invited to join and participate in Employee Resource Groups. Our ERGs are spaces for employees with shared backgrounds or the desire to learn more about their colleagues.