INTERNATIONAL RESCUE COMMITTEE
10,000+ employees
Founded 1933
🤲 Charity
🤝 Non-profit
🌍 Social Impact
Charity • Non-profit • Social Impact
INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.
ServiceNow System Administrator
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INTERNATIONAL RESCUE COMMITTEE
10,000+ employees
Founded 1933
🤲 Charity
🤝 Non-profit
🌍 Social Impact
Charity • Non-profit • Social Impact
INTERNATIONAL RESCUE COMMITTEE is a global humanitarian organization that responds to the world’s worst crises by helping people survive, recover and rebuild their lives. With a workforce of over 20,000 across more than 40 countries, the IRC delivers emergency relief, protection, health, education, and economic recovery services while partnering with local communities and donors to develop evidence-based, scalable solutions. The organization emphasizes integrity, accountability, equality, and staff support, and provides extensive programs and benefits for its global employees.
📋 Description
• Support the administration, configuration, maintenance, documentation, reporting, testing, and end-user support of the IRC’s ServiceNow platform. • Provide Tier 1 and Tier 2 end-user support for ServiceNow-related incidents, requests, access issues, reporting questions, catalog items, and basic configuration issues. • Administer and maintain core ServiceNow platform components, including users, groups, roles, assignment groups, forms, lists, tables, reports, dashboards, notifications, and knowledge articles. • Configure and maintain ServiceNow solutions across core modules, including Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management. • Support configuration and enhancement of catalog items, record producers, workflows, approvals, forms, reports, dashboards, and automation using ServiceNow configuration tools and Flow Designer. • Assist with ServiceNow scripting and platform customizations under the technical direction of the Senior System Administrator. • Support, maintain, test, and troubleshoot ServiceNow integrations with other enterprise systems. • Collaborate with stakeholders, IT teams, product owners, and the Senior System Administrator to gather requirements, document user stories, clarify issues, and support delivery of ServiceNow enhancements. • Participate in Quality Assurance, regression testing, release validation, and User Acceptance Testing.
🎯 Requirements
• Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent professional experience. • Minimum of 3 years of hands-on experience with ServiceNow administration. • ServiceNow Certified System Administrator certification required. • Experience supporting core ServiceNow modules such as Incident, Problem, Change, Service Catalog, Request Management, and Knowledge Management. • Experience with user administration, group management, role assignments, access support, and basic security administration. • Experience configuring and maintaining ServiceNow forms, lists, tables, catalog items, record producers, reports, dashboards, workflows, and notifications. • Basic to intermediate JavaScript experience within the ServiceNow platform, including exposure to Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and scheduled jobs. • Experience supporting testing, release validation, documentation, and end-user training. • Strong analytical, troubleshooting, communication, and documentation skills. • Ability to work collaboratively with technical teams, business stakeholders, and end users.
🏖️ Benefits
• Health insurance • Professional development opportunities • Flexible working hours
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