1st Level Support Specialist

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🕒 May 6

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🛍️ eCommerce

SaaS • eCommerce • Technology

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone • Provide support for Entry Level Sales and Billing Requests • Report bugs to Developers • Partial infrastructure monitor • Issue reporting to the Infrastructure Team and Manager • Handling Cross sales / Up sales • Consult Customers for developing their services • Provide customer feedback in order to improve products, services, and customer satisfaction.

🎯 Requirements

• Provide professional and friendly customer support. • Accuracy, and efficiency when responding to incoming customer inquiries • Willingness to confront and resolve a wide range of customer problems, of basic to advanced complexity. • Knowledge of Linux/Windows operating systems. • Knowledge of hosting services and domain names. • Expertise with Plesk, Cpanel, WHM • Familiar with common CMS (WordPress, Joomla, etc) • Problem-solving skills. • Self-leadership skills and ability to take initiative. • Cooperation skills and team spirit. • Exceptional written and verbal communication skills in Greek and English. • Excellent time management skills

🏖️ Benefits

• Remote work • Diversity & Inclusion • ESG commitment