Customer Service Support, Swiss German Speaker

🔥 2 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Build a relationship of trust with every customer, representing Swizzonic's values • Provide first-level support for domains, DNS, email, hosting, dedicated and virtual servers, and website creation tools • Assist customers via phone, chat and tickets • Investigate issues, identify possible causes and find solutions using available resources • Explain procedures and solutions clearly • Understand customer needs and recommend suitable products or services when appropriate • Take responsibility for assigned tickets and customer inquiries • Organize and prioritize work according to customer needs, urgency and internal guidelines • Keep customers informed about case progress and next steps • Escalate unresolved first-level issues to Second Level Support with complete documentation • Collaborate with teammates and other departments • Share knowledge, solutions and experiences with the team • Follow agreed processes and contribute to internal documentation and knowledge base updates

🎯 Requirements

• Strong German language skills, preferably Swiss German, with excellent spoken and written communication • Professional English skills are required • Italian and French are a plus • Previous experience in customer service, technical support or helpdesk is preferred • Relevant studies, technical aptitude and a strong customer-oriented attitude are welcome for candidates without direct experience • Logical approach to solving problems and ability to use available resources to find answers independently • Confidence using digital tools, ticketing systems and internal documentation • Customer-oriented and commercial mindset, with ability to understand customer needs and recommend suitable solutions • Basic knowledge of domains, DNS, email services, web hosting and website management would be an advantage, but is not essential • Proof of eligibility to work in the country applied for • No relocation packages or visa sponsorship available

🏖️ Benefits

• A stable position in a friendly and supportive working environment • Continuous learning and technical training to help you grow and stay up to date • Health insurance and other company benefits • Possibility to work fully remotely • Training provided for basic domains, DNS, email services, web hosting and website management

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