Product Owner, Customer Experience

🔥 1 minute ago

🌐 Spain, Serbia, +2 more countries – Remote

🇪🇸 Spain – Remote 🇷🇸 Serbia – Remote 🇵🇱 Poland – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Own the customer journey end-to-end, from registration to quality conversations • Identify friction points and growth opportunities across the whole funnel • Explore analytics with AI tools, including querying BigQuery via MCP • Validate insights and turn them into evidence-backed hypotheses • Write concise product briefs • Drive ideas through specifications, prototyping, and release with developers, analysts, and designers • Build and prioritize the backlog based on value to users and the business • Connect initiatives to business impact, including revenue and net profit • Scale successful experiments across the product portfolio

🎯 Requirements

• Experience as a Product Owner, Product Manager, Project Manager, or Team Lead in B2C products • Startup experience is welcome • Hands-on approach to analysis, writing briefs, and driving ideas through to results • Practical experience using AI tools for product analytics and documentation • Strong command of product metrics and funnel analytics • Solid understanding of unit economics • Track record of owning a business metric such as revenue, turnover, or net profit • Strong prioritization skills and comfort working with a broad scope • Persistence and drive to achieve results in challenging conditions • Technical background, such as a degree in a technical field or previous development experience, is a strong plus

🏖️ Benefits

• REMOTE OPPORTUNITY to work full-time • Vacation 28 calendar days per year • 7 wellness days per year (time off) • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits • If you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for yourself and close relatives (spouse, children) • Equipped workplace and necessary equipment in offices or co-working locations • Reimbursement of workplace costs up to $1000 gross once every 3 years in other locations • Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.

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