Senior Customer Support Agent

🔥 5 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

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INFINNI

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence

INFINNI is the technology group behind category-leading software companies building infrastructure for the creator economy. It provides a unified ecosystem of products — CRM, API, AI, Analytics, Big Data — designed to power creator businesses and the companies that support them. INFINNI emphasizes building an operating layer for the creator economy, serving thousands of creator businesses across 180+ countries, enabling customer revenue, and supporting 95,000+ creators. It offers infrastructure capabilities such as modern APIs, purpose-built AI and automation for creator workflows, product intelligence, commercial insights, operational reporting, and a proprietary data foundation for analytics and benchmarking. The company operates major hubs in Tenerife and presents itself as an enduring tech platform for the creator economy.

📋 Description

• Respond promptly and professionally to customer questions through chat using Intercom • Provide accurate and efficient resolutions to non-technical and technical questions regarding the Infinni platform • Maintain high customer satisfaction by addressing issues thoroughly and courteously • Escalate complex issues to appropriate teams while keeping customers informed • Work with support team members to share knowledge and best practices • Collaborate with cross-functional teams to resolve customer issues and improve customer experience • Participate in team meetings and training sessions on new features, tools, and processes • Identify recurring customer issues and suggest support-process improvements • Contribute to developing and updating support documentation and resources • Provide feedback to the Support Team Lead on potential tool and workflow improvements • Report to the Support Team Lead

🎯 Requirements

• Applicants must be currently based in the Canary Islands • At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment • Familiarity with Intercom or similar customer support tools (e.g., Zendesk) • Excellent written and verbal communication skills • Strong problem-solving abilities and attention to detail • Ability to manage multiple inquiries simultaneously in a fast-paced environment • High level of empathy and customer-centric mindset • Fluency in English • French, German, or Spanish is also a plus • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred

🏖️ Benefits

• Remote-first company allowing employees to work from home or abroad, with the role only open to candidates based in the Canary Islands • Competitive Salary: A highly attractive compensation package • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence

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