Customer Care Agent – Digital Branch, Bilingual, German, English, Spanish

🔥 6 minutes ago

🇪🇸 Spain – Remote

💵 €22.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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SIXT

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1912

📦 Logistics

🚘 Automotive

💼 Consulting

Logistics • Automotive • Consulting

SIXT is a global mobility company offering premium car rental, long-term rentals, car subscriptions, chauffeur services, and car-sharing through an integrated app and worldwide station network. With over 2,000 stations in 105+ countries and a diverse fleet of 222,000+ vehicles including luxury and specialty models, SIXT serves leisure and corporate customers with airport and city pick-up/return, business fleet solutions, and digital booking and loyalty features.

📋 Description

• Support customers by phone, email, and video around the clock • Guide customers through the entire pick-up process, from verification and digital pick-up to the start of their journey • Explain processes during video calls and reassure customers when digital workflows raise questions • Answer questions about reservations, rentals, and pick-ups • Assist customers with finalizing bookings • Review customer data and resolve missing or unclear information • Collaborate with SIXT stations in various countries to ensure smooth customer journeys • Recommend suitable products and services to improve the rental experience

🎯 Requirements

• Fluent German, English, and Spanish; all three languages are required • Ability to explain complex processes in simple terms • Confident and authentic presentation in video calls • Ability to use modern tools, video calling, digital processes, and technical solutions • Willingness to work in a 24/7 shift model, including weekends and public holidays • Ability to collaborate with international colleagues and cross-border teams • Ability to recognize additional customer needs and recommend suitable products and services • Customer orientation and ability to identify needs, anticipate issues, and guide customers to solutions

🏖️ Benefits

• Permanent Contract (Contrato Indefinido) • A stable project with opportunities for progression • Access to Claude by Anthropic and SIXTgpt from day one • Professional development opportunities in an international environment • €60 telework allowance • 30% night shift premium for hours 22:00h–06:00h • Flexible remote work model • Day off for your birthday • Additional vacation days for your anniversary at SIXT • Private health insurance • Childcare support • Restaurant card • Exclusive benefits discounts for family and friends on SIXT rentals • Offers on hotels, stores, Gympass, and business schools

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