Service Designer

Job not on LinkedIn

🔥 0 minutes ago

🌐 Spain, Portugal, +3 more countries – Remote

🇪🇸 Spain – Remote 🇵🇹 Portugal – Remote 🇳🇱 Netherlands – Remote 🇩🇰 Denmark – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Analyse existing customer journeys, processes and service flows across brands and identify opportunities for improvement • Challenge existing processes and uncover gaps, inconsistencies and unnecessary complexity • Design and document future-state customer journeys, service flows and processes supporting AI-powered customer care • Redesign, simplify or standardise processes to enable scalable AI-supported services • Translate complex business and customer needs into practical service designs and blueprints • Consider operational implications, support and maintenance requirements for new service designs • Collaborate with local brands and customer care teams to understand services in practice • Facilitate discussions and workshops with business and operational stakeholders • Balance customer needs, operational requirements and technical possibilities • Build alignment around future-state processes across different brands • Identify where AI can improve, automate or augment customer interactions and where human intervention remains necessary • Support the transition to future-state AI-enabled customer care • Validate designs, incorporate feedback and contribute to scalable approaches across multiple brands

🎯 Requirements

• 5+ years of experience in Service Design, Customer Experience, Process Design, Service Management or a related field • Experience ideally in a larger or complex organisation • Proven experience personally owning and delivering customer-facing service, process or journey design and redesign • Ability to analyse processes and customer journeys and design scalable future-state solutions • Customer-first mindset balancing customer, business and operational requirements • Strong process thinking and ability to understand complex flows, dependencies, service blueprints, process flows and customer journeys • Stakeholder management, communication and facilitation skills • Confidence challenging existing ways of working and working with local and operational teams • Comfortable with ambiguity and turning complex information into clear, actionable designs • Willingness to travel regularly to local offices across Europe approximately 20–50% of the time • Easy access to a major international airport • Right to work in the country applied for; proof of eligibility may be required • No relocation packages or visa sponsorship available • Nice to have: experience designing services for contact centres or customer support organisations • Nice to have: experience with AI, automation or conversational AI in customer service • Nice to have: experience designing services combining digital self-service with human support • Nice to have: experience with service management, operational readiness or ITIL • Nice to have: experience across multiple brands, markets or operating models

🏖️ Benefits

• Fully remote work arrangement • Opportunity to work across 22 European countries and multiple brands • Diversity and inclusion commitment • ESG and sustainability initiatives • Travel opportunities to local offices across Europe