Recruitment System Support Specialist – Talent and Culture

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🔥 18 hours ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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WVU Online

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

WVU Online is an initiative of West Virginia University that offers flexible online learning opportunities for students seeking to further their education while balancing other commitments. As part of a renowned land-grant institution, WVU Online provides access to a wide range of degree programs, resources, and support tailored to meet the needs of online learners.

📋 Description

• This position serves as a recruitment system support specialist for the Workforce Administration team within WVU Talent and Culture. • This position will use WVU’s recruiting tool, Taleo, to create and post new positions to be filled at WVU and will complete processes to finalize offers to selected candidates and ensure that new hires are seamlessly onboarded into the WVU Payroll System. • This position will resolve complex and difficult cases that are received via phone, email, the HR portal, or other access channels that pertain to the hiring process. • The incumbent will use case management tools to respond and track inquiries, using judgment, experience and knowledge and using independent thinking abilities. • Collaborates with Center of Excellence to resolve new hire issues. • Collaborates with other cross-functional team members to resolve employee issues in a thorough and timely manner. • Serves as a resource to Shared Services Center Customer Care Agents to help ensure a high percentage of first time call resolution for customers. • Supports the onboarding process for Taleo new hires by responding to questions related to completing forms and documents in the Taleo onboarding modules. • Provides assistance to new hire with any onboarding system navigation questions. • Executes new hires from Taleo to Salesforce once all needed documentation is provided. • Develops, maintains and runs standard reports. • Suggests and initiates process improvement initiatives based on findings. • Other duties or special projects as assigned.

🎯 Requirements

• Bachelor’s degree in Business, Human Resources, or related field. • A minimum of one (1) year of experience in the following: Talent Acquisition, recruitment and/or new hire onboarding experience. • Experience using talent management system or HRIS system and related database applications. • Administrative processes experience. • Customer Service experience. • Any equivalent combination of related education and/or experience will be considered. • All qualifications must be met by the time of employment.

🏖️ Benefits

• 37.5-hour work week • 13 paid holidays • 24 annual leave (vacation) days per year • 18 sick days per year • WVU offers a range of health insurance and other benefits • 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. • Wellness programs