CareerVillage.org
Education • Social Impact • Non-profit
CareerVillage. org is a platform that connects students with professional mentors, providing free career advice. It is a community where over 7 million members, including 130,000 professionals from various companies, engage in helping students with their career-related queries. Students can ask questions about any career, and these questions are matched to relevant professionals who provide insightful advice. The platform supports students, educators, and professionals, aiming to help individuals reach their career goals through collective knowledge and mentorship.
Partner Success Manager – Technical Implementation
Job not on LinkedIn
November 24
🏈 Alabama – Remote
🌵 Arizona – Remote
+21 more states
💵 $80k - $95k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
CareerVillage.org
Education • Social Impact • Non-profit
CareerVillage. org is a platform that connects students with professional mentors, providing free career advice. It is a community where over 7 million members, including 130,000 professionals from various companies, engage in helping students with their career-related queries. Students can ask questions about any career, and these questions are matched to relevant professionals who provide insightful advice. The platform supports students, educators, and professionals, aiming to help individuals reach their career goals through collective knowledge and mentorship.
📋 Description
• Manage a portfolio of partners, building trusted relationships as their main point of contact and proactively guiding them toward meaningful next steps. • Implement Partner Success strategies and ensure each partner has a clear plan for achieving their goals. • Coordinate renewals and track partner engagement, progress, and satisfaction. • Support the creation and distribution of partner-facing resources, newsletters, surveys, and assets. • Identify challenges or risks early and work with the team to develop solutions. • Maintain accurate documentation in Salesforce and other systems to ensure data integrity and visibility across teams. • Execute and refine processes to ensure partner success work is consistent, scalable, and efficient. • Use Salesforce and other systems to track partner progress, outcomes, and team activities. • Support the development and documentation of workflows, guides, and best practices. • Help streamline tasks and remove bottlenecks that slow down partner or internal operations. • Monitor key metrics and assist in producing reports to track progress against goals. • Collaborate closely with Business Development, Marketing, Data, Product, and Community teams to ensure partners receive the proper support at each stage. • Surface partner needs, technical issues, and opportunities to the Product team to guide improvements and roadmap planning. • Maintain strong communication across teams to ensure alignment, transparency, and timely execution.
🎯 Requirements
• Mission alignment - you care about equity, career mobility, and using technology to drive social impact. • Comfort working in fast-moving, dynamic environments, balancing shifting partner needs, technical troubleshooting, and internal coordination without losing sight of long-term goals. • Technical fluency: You can demo AI products, discuss and support widget integrations or APIs with technical stakeholders, and translate technical features to stakeholders. • Experience with prompt engineering and iterating on prompts for high-quality outputs. • Proven ability to interpret data and metrics and turn them into insights and product improvements that drive rewarding adoption and renewals. • Proactive attitude in guiding partners to take action, serving as a trusted advisor with high levels of accountability and empathy. • Experience leading partner meetings with compelling slides. • Bonus if you have experience building partnerships in education, workforce, or tech ecosystems and/or working in the EdTech or workforce development experience. • Bonus if you have experience with Salesforce
🏖️ Benefits
• Healthcare and dental benefits • 401K matching • $1,500 annual professional development budget • Generous vacation and wellness policies
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