Customer Success Manager

🕒 May 5

🌵 Arizona, California, +21 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Blackthorn.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

We believe everything in life should be easy to use, whether it's Instagram or piloting one of Elon's rockets. We've built the highest-rated Event Management and Payment Processing apps for Salesforce users, so businesses can focus on their customers instead of having to fight with their CRM.

📋 Description

• Manage a portfolio of 3–4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy. • Take ownership of the renewal cycle — from forecasting to negotiating early renewals, mitigating churn, and navigating competitive threats. • Collaborate with the Account Executive to identify and capitalize on cross-sell, upsell, and renewal opportunities. • Partner with clients to accelerate time to value and increase customer satisfaction throughout the lifecycle. • Establish yourself as a trusted advisor, providing innovative solutions and thinking outside the box to meet specific use cases. • Build deep relationships with key stakeholders, at all levels, within the customer organization to gather feedback and align on future success. • Drive resolution on escalated issues to ensure customer satisfaction. • Define, execute, and clearly communicate ROI for clients to showcase measurable success. • Create impactful customer content, from account plans and success stories to executive business reviews and save plans. • Leverage strong relationships for referrals and advocacy. • Represent our company as a domain and product expert, contributing to the cutting-edge space we operate in. • Act as a hub of information for the customer's needs, creating a closed-loop feedback system that benefits Product Management, Sales, and Marketing.

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management within a SaaS environment. • A solid understanding of Customer Success best practices, strategies, and execution. • Exceptional communication skills, with the ability to present to and interface with all levels of an organization, from admin to C-suite. • Ability to simplify complex problems and execute solutions with precision. • Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services. • Hands-on Salesforce ecosystem experience is required. • Nice to Have: Higher Education industry experience.

🏖️ Benefits

• An incredible team of smart and supportive people • A deep feeling of satisfaction and completion • Fully remote global team working from home • Stock options for every employee • Flexible work week • $400 office stipend • Maternity/Paternity leave • Student loan debt assistance • Pledge 1% - time off during the year for helping nonprofits • Health insurance contribution (if in the US) • Children's 529 college fund assistance (if in the US)