Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
Customer Success Architect
🕒 May 5
🤠 Texas – Remote
💵 $112k - $182.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Palo Alto Networks
10,000+ employees
🔒 Cybersecurity
🏢 Enterprise
💰 $1M Seed Round - Morta Security on 2013-02
Cybersecurity • Enterprise
Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.
📋 Description
• Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. • Collaboration with product and engineering teams ensuring customers and partners get the most out of products • Ensure technical knowledge of the team is translated into articles and guides for customers to consume allowing customer coverage to scale
🎯 Requirements
• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. • Strong understanding of enterprise security and IT products, systems, and processes • Experience with Linux system administration and troubleshooting • Proficiency in scripting with Python and/or JavaScript • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure • Skilled in collaborating with and influencing cross-functional teams • Strong communication skills and the ability to build and maintain relationships with customers • Experience in customer-facing roles is a must
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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