Client Success Executive

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🕒 May 5

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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services • Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients • Manage and track sales opportunities using the CRM system to ensure accurate pipeline visibility and follow-up • Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams • Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities • Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction • Demonstrate strong knowledge of Vālenz products and services, effectively aligning solutions with client needs • Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes • Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions • Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships

🎯 Requirements

• 5+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration • Experience in healthcare plans, health insurance, or equivalent • Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually • Proficiency in MS Office, especially in advanced Excel functions and PowerPoint • Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service • A plus if you have… Bachelor's degree in marketing or business administration • Self-funded healthcare experience

🏖️ Benefits

• Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection