Senior Customer Success Operations Manager

🕒 May 5

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MagicSchool AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

💰 $2.4M Pre Seed Round on 2023-08

Education • Artificial Intelligence

MagicSchool AI is a leading artificial intelligence platform tailored for the education sector. It offers over 70 AI tools that assist educators in lesson planning, writing assessments, and communicating effectively. The platform is embraced by over 4 million educators worldwide and integrates with learning management systems like Google Classroom and Microsoft Word. MagicSchool AI emphasizes responsible AI use, supporting both educators and students in building AI literacy while ensuring privacy and compliance with regulations. The platform offers a wide range of resources to enhance learning experiences, save educators time, and promote AI literacy, making it a valuable tool for modern education needs.

📋 Description

• Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption. • Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners. • Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance. • Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability.

🎯 Requirements

• 3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company. • Proven track record of owning and improving CRM systems, with demonstrated impact on data quality, workflow efficiency, or team adoption. • Proven track record of leading cross-functional planning cycles - such as capacity modeling, headcount planning, or OKR setting - with measurable outcomes. • Proven track record of building reporting infrastructure and using data analysis to influence strategic decisions at the leadership level. • Deep hands-on experience building and maintaining workflows, custom objects, and automations in Salesforce — ideally with an admin certification. • Proficiency in SQL and/or BI tools (e.g., Looker, Tableau, Sigma) to build reliable reporting and translate raw data into clear, actionable insights. • Experience owning planning cycles — capacity modeling, headcount, OKRs — with a structured, data-driven approach that creates clarity and alignment. • Ability to manage complex, cross-functional projects across CS, Sales, Product, Support, and external partners - navigating competing priorities and organizational dynamics to drive clear accountability and follow-through. • You earn trust across teams — CS, Sales, Product, Support, and external partners — and can align stakeholders around a shared plan without relying on authority. • You translate operational complexity into clear, concise narratives for both IC and executive audiences, written and verbal. • You drive projects forward with minimal direction, proactively identify what needs to be done, and follow through reliably.

🏖️ Benefits

• Unlimited time off to empower our employees to manage their work-life balance. • Choice of employer-paid health insurance plans. • Dental and vision are also offered at very low premiums. • Generous stock options, vested over 4 years. • 401k match & monthly wellness stipend.