Customer Success Manager

Job not on LinkedIn

🕒 May 4

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $68k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Avero

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

Hospitality • SaaS • B2B

Avero is a company that specializes in providing data-driven solutions for the hospitality industry, particularly focusing on food and beverage operations in restaurants, hotels, and casinos. Avero's platform extracts and standardizes data from point-of-sale systems, enriches it with hospitality expertise, and delivers insights to help operators streamline operations such as labor management, revenue management, and sales productivity. The company's solutions are designed for operators by operators to enhance profitability, reduce theft and fraud, and improve overall guest experiences. With a strong presence in the hospitality sector, Avero helps food and beverage professionals make informed, profitable decisions for over 50,000 users worldwide.

📋 Description

• Manage a growing portfolio of customers in your territory. • Assist in developing and evolving the Customer Success department. • Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references. • Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey • Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. • Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan. • Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels. • Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc • Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base. • Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap.

🎯 Requirements

• 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry. • Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos) • The ability to build relationships at all organizational levels. • Excellent listening and presentation skills with experience presenting to C-Level and technology leaders. • Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.

🏖️ Benefits

• Competitive compensation, coupled with an emphasis on work/life balance. • Employer-sponsored benefits package including Health, Dental and Vision insurance. • Health Savings Account with contributions from Avero quarterly! • Medical and Dependent Care Flexible Spending Accounts • Company Paid Disability, Life Insurance and AD&D • Commuter Benefits (for those in NYC!) • 401k and Company Match • Parental Leave • ClassPass Discounts • Equity in the company – all employees have a stake in our growth!