Chief Operating Officer

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CareMessage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 Non-profit

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $250k Grant on 2020-07

Non-profit • Healthcare Insurance • Artificial Intelligence

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. The organization partners with safety-net organizations to increase access to care, improve clinical outcomes, and address social determinants of health through its data-powered patient engagement solutions. Using precision messaging and AI-backed platforms, CareMessage focuses on advancing health equity for underserved communities, working with federally qualified health centers, free and charitable clinics, tribal health organizations, and primary care associations. The platform supports healthcare providers by increasing operational effectiveness and automating patient communications, facilitating better engagement with patients, and helping healthcare organizations succeed in value-based care models.

📋 Description

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance. • Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed. • Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly. • Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources. • Make and own difficult operational decisions; know when to push and when to yield. • Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs. • Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence. • Establish disciplined execution practices that reinforce accountability and follow-through across functions. • Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies. • Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight. • Coach functional leaders to build high-performing teams that produce more together than the sum of their parts. • Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

🎯 Requirements

• 10+ years of multidisciplinary executive experience in strategic leadership across multiple functions. • A technology-organization background, whether tech nonprofit or for-profit tech scaling, with a clear understanding of scalability and services models. • Experience shaping multi-year organizational strategy, not only executing a strategy set by others. • Proven ability to balance mission impact with disciplined business operations. • Experience leading organizations through comparable growth stages (at least beyond 100+ employees). • Recent, hands-on experience deploying AI and automation in an operating context. • Experience working with executive teams, and ideally with governing boards and board committees. • Superior written and verbal communication, including the ability to present effectively to a Board.