Senior Engineer I, IT Systems

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Managing day-to-day operations of CareMetx Internal Systems • Mentoring and providing guidance to Service Desk team • Managing vendor contracts • Creating reports for End-User-Services (EUS) • Developing recommendations for process improvements • Cross training with other System Engineers • Leading small IT Projects • Presenting new projects or initiatives to Senior Leadership • Designing, implementing, and troubleshooting call center telephony systems • Proficient understanding of technology areas such as Azure Active Directory, MS InTune/MDM, Single Sign On/MFA • Experience deploying and administering SaaS based cloud applications • Providing technical support to applications and utility developers • Responsible for backup and recovery of all IT infrastructure • Ensuring system documentation is maintained • Interacting with Tier 1/2 service desk to troubleshoot user and system issues. • Providing after-hours infrastructure support, as needed.

🎯 Requirements

• 6+ years’ experience working within an IT Helpdesk • 6+ years in IT Engineering and support roles • 6+ years’ experience with call center telephony systems • Solid experience managing and designing MS Office 365 • Possess knowledge and experience in working in hybrid environment of virtualized and cloud platforms • Automation of administrative tasks using PowerShell and Workato • Advanced technical writing skills to document and maintain records for IT systems and standard operating procedures • Experience with HIPAA requirements • Ability to interface with all levels from end-users to senior management.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Paid time off • Health insurance