Team Lead, Customer Care

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $54.5k - $87.3k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

⚕️ Healthcare Insurance

Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Lead and direct their team to ensure goals, regulatory, compliance, and department standards are met • Conduct regularly scheduled coaching conversations • Properly document coaching and development conversations in HR system • Complete performance appraisals • Conduct monthly team meetings and huddles • Analyze and leverage data to make recommendations and decisions • Monitor key operational performance indicators • Identify processes, tools, systems, and behaviors that cause negative impact on efficiency • Build positive relationships and interactions with internal peers and leaders • Promote positive change management • Facilitate timely resolution of tasks requiring deadlines • Implement, enforce, and support company policies and procedures • Monitor and evaluate calls for quality, compliance, efficiency, and customer satisfaction purposes • Conduct interviews and evaluate candidates for hiring purposes

🎯 Requirements

• High School or GED required • Associates preferred • Three (3) years of customer service experience • Minimum of one (1) year in a call center environment required • Previous supervisory/leadership experience in a call center environment is strongly preferred • Intermediate proficiency level in MS Word, Excel and PowerPoint • Ability to communicate verbally and in written form with a variety of levels within organization • Ability to work independently and within a team environment • Familiarity of the healthcare field and knowledge of Medicaid or Medicare is preferred • Attention to detail • Critical listening and thinking skills • Coaching and development skills • Strategic management skills • Proper grammar usage • Time management skills • Conflict resolution skills • Customer service oriented • Leadership experience and skills • Decision making/problem solving skills

🏖️ Benefits

• bonuses tied to company and individual performance • comprehensive total rewards package