Clinical Implementation Specialist

🕒 May 15

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Fresenius Kabi USA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🧬 Biotechnology

🤝 B2B

Pharmaceuticals • Biotechnology • B2B

Fresenius Kabi USA is a healthcare company that develops, manufactures, and supplies essential medicines and medical technologies for hospitals, blood centers, and healthcare providers across the United States. The company’s offerings include injectable pharmaceuticals, biopharmaceuticals, parenteral nutrition products, infusion and apheresis systems, blood collection and processing equipment, and data management solutions to support clinical and blood center operations. Fresenius Kabi USA focuses on improving access, affordability, and safety of therapies while supporting community engagement and supply chain resilience.

📋 Description

• Collaborates with internal multi-disciplinary team members from pharmacy, technical, and project management teams. • Coordinates clinical project tasks, timelines, project milestones, and communicates project status with key stakeholders. • Engages with clinical stakeholders within the healthcare system. • Develops and maintains executive and departmental relationships with nurses, physicians, other clinicians at client sites. • Conducts Infusion Systems Assessment in partnership with customer, to identify customer’s specific clinical practices/workflows, potential opportunities for workflow adjustments, and clinical guidance for product configurations. • Provides guidance to sales teams on tubing cross references for both dedicated and non-dedicated sets. • Provides direct clinical, customer-facing support on Fresenius Kabi’s infusion products across all phases of the implementation. • Schedules, prepares, coordinates, and facilitates training for Fresenius Kabi’s customer clinicians (users, super users, and peer-based training) on the appropriate use of our IV Therapy products. • Communicates and escalates risks, concerns and customer issues to the project manager, internal clinical team, and senior leadership. • Leads clinical efforts for product integration with EMR (Electronic Medical Records) partners for customer projects. • Applies understanding of clinical workflows, voice of customer, and healthcare expertise to refine practice and aid clients in developing tailored solutions. • Ensures client satisfaction through follow-up, client responsiveness and thorough communication. • Multitasks and coordinates efforts between multiple implementations. • Provides on-going clinical customer support. • Provides sales support during device demonstrations/pump fairs as directed by implementation leaders. • Completes all training requirements, including all department-specific, compliance training, etc.

🎯 Requirements

• Bachelor of Science in Nursing (BSN) degree or related degree with a current RN license. • Minimum 5 years RN experience • 3+ years’ experience providing education and/or training in a clinical environment. • RN license must be maintained throughout the course of employment. • Direct patient care experience highly preferred. • FDA compliance experience is a plus. • Experience implementing medical device products highly preferred. • Excellent communication and collaboration skills. • Abundant experience working with healthcare customers. • Experience providing professional services to clinical environments. • EMR/EHR integration (Epic, Cerner, Meditech). • Experience with regulatory compliance for medical devices preferred. • Ability to work well in a collaborative environment and show an ability and willingness to multitask and be hands-on. • Demonstrated achievement of building strong working relationships with internal departments and external customers. • Strong presentation skills accompanied with exceptional interpersonal and communication skills (verbal and written). • Intermediate to advance skillset with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., Salesforce.com).

🏖️ Benefits

• Health insurance • Dental coverage • Vision coverage • Life insurance • Disability insurance • 401K with company contribution • Wellness program • Bonus plan