Field Service Engineer

🕒 May 7

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Logo of Fresenius Kabi USA

Fresenius Kabi USA

1001 - 5000 employees

💊 Pharmaceuticals

🧬 Biotechnology

🤝 B2B

Pharmaceuticals • Biotechnology • B2B

Fresenius Kabi USA is a healthcare company that develops, manufactures, and supplies essential medicines and medical technologies for hospitals, blood centers, and healthcare providers across the United States. The company’s offerings include injectable pharmaceuticals, biopharmaceuticals, parenteral nutrition products, infusion and apheresis systems, blood collection and processing equipment, and data management solutions to support clinical and blood center operations. Fresenius Kabi USA focuses on improving access, affordability, and safety of therapies while supporting community engagement and supply chain resilience.

📋 Description

• Provide technical direction and support to customers on operation and maintenance of company products • Serve as customer contact on technical and service-related problems • Demonstrate uses and advantages of products • Work closely with sales and marketing, QA/QC and research and development to address customer concerns • Determine corrective action and customer follow-up • Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management • Provide preventative maintenance in accordance with published procedures • Keep performance and maintenance records on the equipment • Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Analyze equipment failures to determine cause and recommend corrective action • Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations • Maintain customer goodwill through effective communication of all services rendered • Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools

🎯 Requirements

• Minimum of 1 year working in a similar field-based repair position • Computer skills are essential • Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access • Valid driver’s license • Able to obtain credit approval for Corporate Credit card • Good verbal and written communication skills • Independent Thinking • Detail Oriented • Strong Problem-solving skills • Able to lift 50 pounds • Must be able to bend, push and so forth • Manual Dexterity • Willingness to work up to and over 8 hours/day • 40 hours/week, weekends, holidays, and after-hours • Occasional overnight travel • Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations)

🏖️ Benefits

• 401(k) plan with company contributions • Paid vacation • Holiday and personal days • Employee assistance program • Health benefits to include medical, prescription drug, dental and vision coverage

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