Oncology Case Manager

🕒 April 23

🦌 Connecticut, New York, +2 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Caris Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🧬 Biotechnology

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Biotechnology • Healthcare Insurance • Artificial Intelligence

Caris Life Sciences is a leading innovator in the field of molecular science, focusing on providing cancer patients and oncologists with comprehensive molecular information to revolutionize cancer care. The company specializes in precision medicine, using advanced technologies like molecular profiling and artificial intelligence to understand cancer at a molecular level, offering better treatment options for patients. Caris Life Sciences integrates these technologies with clinical trial solutions and biopharma to enhance cancer research and treatment solutions. Their commitment is to improve as many lives as possible through transformative medical science.

📋 Description

• Responsible for maintaining and growing business with existing customers within an assigned territory. • Manage customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. • Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers. • Maintain frequent communication with teammates and share customer feedback, success stories, challenges, and best practices. • Document customer interactions, updates, and value-based activities in CRM. • Develop and maintain knowledge of company products, services, technology platforms, and molecular profiling solutions. • Establish and maintain communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets and submit required reports promptly. • Support meetings, conferences, and trade shows as needed.

🎯 Requirements

• Bachelor’s degree required • Minimum of three years of account management or customer-facing experience • Strong problem-solving and decision-making skills • Understanding of clinic-based business practices • Ability to learn proprietary software • Excellent written and verbal communication skills • Strong organizational, interpersonal, and collaboration skills • Valid driver’s license and reliable transportation • Successful completion of pre-employment requirements. • Experience in pharma, medical device, or diagnostics preferred. • Oncology experience preferred.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Periodic travel required