Customer Service Representative – Retention, Commercial Call Center

Job not on LinkedIn

🔥 4 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Carrefour Marketplace

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Carrefour Marketplace is the online marketplace arm of Carrefour (Brazil) that lists and sells a broad assortment of products — from groceries, pharmacy and baby goods to electronics, home & garden, and automotive — combining Carrefour’s retail services (store pickup, delivery, payment options including Carrefour Card, coupons and promotions) with third-party seller offerings. The platform supports customer accounts, order management, partner storefronts, and customer service features, functioning as a large B2C marketplace that integrates both Carrefour’s own retail operations and external sellers.

📋 Description

• Handle inbound voice calls for customer retention • Identify and understand customers’ needs in order to offer personalized solutions • Overcome objections and negotiate alternatives to retain customers • Record all interactions in the customer service system • Work toward retention and customer service quality targets • Follow company procedures and policies

🎯 Requirements

• High school diploma • Availability to work a 6-on, 1-off schedule (Monday to Saturday) • Workday: 6 hours and 20 minutes per day • Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use • Strong argumentation and negotiation skills • Good verbal and written communication skills • Basic knowledge of computers and customer service systems • Proactive attitude and a desire to make a difference • Ability to work as part of a team and develop creative solutions to delight customers • Results-oriented mindset • Previous retention experience is a plus • Preferred professional experience: Less than 1 year

🏖️ Benefits

• Meal voucher • Medical and dental insurance • Incentive campaigns • Equipment provided – desktop computer • Flexible breaks • Semiannual profit-sharing bonus • Internet allowance • Structured development program and career path • Inclusive and respectful work environment • Life insurance • Discount on the Carrefour card for purchases at Carrefour stores • Optical reimbursement • Sesc partnership • Transportation allowance • TotalPass • Pharmacy benefit • Incentive campaigns and awards