Customer Support Specialist

🔥 6 minutes ago

🇧🇷 Brazil – Remote

💵 $12k - $16k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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team.blue

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

team. blue is a leading digital enabler for companies and entrepreneurs, serving over 3. 3 million customers across Europe. With a team of more than 2000 experts, they provide innovative digital services aimed at empowering businesses through technology. team. blue operates a variety of brands and focuses on delivering excellent customer experiences.

📋 Description

• Help users solve technical and feature-related questions via chat • Guide users toward the Metricool plan that best suits their needs • Collect user feedback and share suggestions with the team • Coordinate incident reports and cross-departmental requests • Build and update help guides and support documentation • Build strong relationships with the team to stay aligned on user needs • Collaborate across departments to resolve tricky situations and improve support materials • Learn the team, product, and processes during the first month • Gain autonomy and share ideas to improve community support during the first quarter • Manage workflow and drive strategies aligned with company goals long term

🎯 Requirements

• Based in El Salvador • Background in Customer Support or client-facing roles • Training or degree in Digital Marketing or related fields • Advanced/Fluent level in both English and Spanish • Understanding of digital marketing basics is nice to have • Basic programming/technical knowledge is nice to have • User-first mindset with active listening, empathy, and patience • Ability to explain complex tools in simple, easy-to-understand terms • Organized and comfortable taking ownership to resolve issues independently • Enjoy collaborating across teams and supporting colleagues • Experience in SaaS and/or digital marketing is a huge plus

🏖️ Benefits

• 100% Remote Environment • Annual Team Meetups • Language Learning Support • Competitive compensation • Benefits may vary depending on contract type and local regulations