Customer Service Agent, Italian

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dice

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1990

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Dice is the go-to career marketplace for tech professionals. We make it easy to discover jobs that match your skills and experience while connecting you directly with recruiters who understand tech. Whether you’re actively searching or just keeping an eye on new opportunities, we help you take the next step—on your terms. Your future in tech starts here.

📋 Description

• Provide customer service by phone, email, or social media to resolve daily incidents. • Manage incoming calls and chats efficiently while maintaining high-quality client communication. • Provide accurate, valid, and complete information using appropriate methods and tools. • Handle customer complaints and provide solutions or alternatives within time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts, and file documents. • Follow communication procedures, guidelines, and policies. • Engage customers proactively. • Perform parallel work for the Department of Operations when incident resolutions are not constant. • Work from 11:00 am to 20:00 pm, five days per week, with a one-hour break.

🎯 Requirements

• Previous experience in User Support or Customer Service positions is highly valuable. • Previous experience using Zendesk is preferred. • High Italian level (oral & written) and fluent in Spanish or English. • Skilled at planning, organizing, prioritizing and executing simultaneous tasks. • Good communication and interpersonal skills. • Solution-oriented and reliable professional. • Detail-oriented with excellent time-management skills. • Flexible and able to adapt to quickly changing circumstances. • Decisive and organized. • Candidates must reside in Brazil.

🏖️ Benefits

• Home office (100% remote position) • Great work environment with a young, international team of talented people to work with • 40% discount on all Fever events and experiences • Health, Dental and Life Insurance • Gympass Membership • Meal allowance • Transport allowance • Spanish Lessons