Voice Customer Service Representative – Commercial Call Center

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrefour Marketplace

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🍽️ Food & Beverage

📦 Logistics

🏥 Healthcare

Food & Beverage • Logistics • Healthcare

Carrefour Marketplace is the online marketplace arm of Carrefour (Brazil) that lists and sells a broad assortment of products — from groceries, pharmacy and baby goods to electronics, home & garden, and automotive — combining Carrefour’s retail services (store pickup, delivery, payment options including Carrefour Card, coupons and promotions) with third-party seller offerings. The platform supports customer accounts, order management, partner storefronts, and customer service features, functioning as a large B2C marketplace that integrates both Carrefour’s own retail operations and external sellers.

📋 Description

• Provide humanized and empathetic voice support to customers • Offer financial products and services to build customer loyalty • Meet and exceed sales targets • Address and resolve customer questions and requests • Ensure complete customer satisfaction • Create a positive and personalized experience in every interaction

🎯 Requirements

• High school diploma • Sales experience is a plus • Availability to work a 6-on, 1-off schedule (Monday to Saturday) • 6 hours and 20 minutes per day • Internet connection with a minimum speed of 100 Mbps • Wired network connection for desktop use • Clear and objective communication • Customer service techniques • Active listening and customer needs analysis • Time management and demand prioritization • Proactivity and a desire to make a difference • Ability to work as part of a team and develop creative solutions • Results-oriented mindset

🏖️ Benefits

• Meal voucher • Medical and dental insurance • Incentive campaigns • Equipment provided: desktop computer • Flexible breaks • Semiannual profit-sharing bonus • Internet allowance • Structured development program and career path • Inclusive and respectful work environment • Sesc partnership • Carrefour card discount for purchases across the Carrefour network • TotalPass • Pharmacy benefit • Life insurance • Transportation allowance • Optical reimbursement • Incentive campaigns and performance awards