Customer Service Analyst I

Job not on LinkedIn

🔥 10 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ânima Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

🌍 Social Impact

💰 $178.5M Post-IPO Equity - Anima Educação on 2021-11

Education • Social Impact

Ânima Educação is a Brazilian education group and living ecosystem that operates a network of higher-education institutions focused on providing multidisciplinary, quality education and generating social impact. The company presents itself as an interconnected learning organism that connects students, educators and industry partners, highlights initiatives in impact and diversity, and emphasizes technology and AI in teaching. Public materials cite a large educator base (about 14,000 educators), partnerships with industry (for example a program with Gerdau), investor relations and a portfolio of initiatives and news showcasing awards, social-impact projects, and institutional priorities such as leadership diversity and workforce development.

📋 Description

• Support financial analyses • Provide supporting information and documentation • Fulfill court injunctions and obligations to take action • Provide support to various partner areas within Ânima’s corporate structure: Legal, Reclame Aqui, Customer Experience, Ombudsman, and Social Media

🎯 Requirements

• High school diploma and currently pursuing a higher education degree • Experience in customer service, preferably in an online environment • Excellent written communication skills • Ability to handle conflict and high-friction situations professionally and empathetically • Excellent analytical skills and a holistic perspective to identify trends and propose improvements • Microsoft Office Suite

🏖️ Benefits

• Tuition scholarships • Option to nominate two individuals for tuition scholarships • Well-being and Quality of Life Program • TotalPass • Zenklub • ECOA – Ânima Corporate School, offering more than 100 free self-paced courses • Birthday day off • Half-day paid leave on the birthday of an employee’s child up to 16 years old • People Value Program: gift cards for educators to celebrate important life milestones, such as marriage, the birth of a child, and earning a new degree or certification • Health insurance • Dental insurance