Customer Service Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ânima Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2003

📚 Education

🌍 Social Impact

💰 $178.5M Post-IPO Equity - Anima Educação on 2021-11

Education • Social Impact

Ânima Educação is a Brazilian education group and living ecosystem that operates a network of higher-education institutions focused on providing multidisciplinary, quality education and generating social impact. The company presents itself as an interconnected learning organism that connects students, educators and industry partners, highlights initiatives in impact and diversity, and emphasizes technology and AI in teaching. Public materials cite a large educator base (about 14,000 educators), partnerships with industry (for example a program with Gerdau), investor relations and a portfolio of initiatives and news showcasing awards, social-impact projects, and institutional priorities such as leadership diversity and workforce development.

📋 Description

• Provide first-level support for undergraduate students via chat and video • Handle requests via WhatsApp and Webchat regarding students’ basic academic and financial information • Open tickets/cases for more complex or time-consuming requests • Stay up to date on new procedures and processes within the department • Strive for excellence in service delivery and suggest improvements to the customer service experience • Perform related duties as directed by the immediate supervisor • Work toward quality targets measured through individual and team performance indicators • Potentially provide support across multiple channels

🎯 Requirements

• High school diploma • Basic computer skills, including familiarity with shortcuts in Microsoft Office and commonly used equipment • Customer-oriented and engaged approach to public service • Willingness to work toward performance targets • Stable internet connection and a suitable home office setup • Appropriate professional demeanor for keeping the camera on during virtual meetings • The text also mentions “Higher Education” in the Education Requirements section, but it is unclear whether this is mandatory

🏖️ Benefits

• Tuition scholarships • Option to refer two people for tuition scholarships • Wellness and Quality of Life Program • TotalPass • Zenklub • ECOA – Ânima Corporate School, offering more than 100 free short courses • Birthday day off • Half-day paid leave on the birthday of an employee’s child up to 16 years old • People Value Program: gift cards for educators during important life events, such as marriage, the birth of a child, or earning a new qualification • Medical insurance • Dental insurance • Remote work