Executive Assistant – Medical Records, Case Support Specialist

🕒 September 23

🌐 Brazil, South Africa – Remote

🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote

💵 $1.1k - $1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 34%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 48 days.
• Jobs at this company usually fill in 22 days.
• 79 open roles for a team of 138.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Communicate regularly with medical providers and other relevant contacts, approximately 50 calls per week • Complete daily mailroom duties, including renaming files and moving documents to appropriate files • Maintain and update provider and department contact information • Review invoices and negotiate provider reductions when appropriate • Monitor outstanding requests and follow up to ensure timely completion • Maintain accurate and organized records throughout the request and documentation process • Edit forms and documentation when necessary • Draft and complete request letters and forms • Schedule appointments between clients and case managers using Calendly • Handle cancellations and follow up on records and other requests • Assist with balance-related tasks • Process payments for requested records and maintain invoice and payment tracking • Work with provider portals to ensure requests are received and processed timely • Request and follow up on medical, imaging, and billing records • Support day-to-day management of client files

🎯 Requirements

• Time zone: MST • Approximately 50 calls per week • Experience or comfort using Calendly • Comfort working with multiple provider portals, online systems, and digital records • Professional communication with medical providers, clients, case managers, and other relevant contacts • Accuracy and discretion when handling sensitive records, invoices, payments, and file-related information • Highly organized and detail oriented • Strong attention to accuracy • Ability to work independently with minimal supervision • Reliable and consistent follow-up • Strong problem-solving skills • Strong time management and ability to manage competing priorities • Excellent verbal and written communication skills • Comfortable communicating by phone and email • Confident and professional invoice negotiation • Comfortable learning and navigating software, systems, provider portals, and online platforms • Ownership, accountability, sound judgment, and commitment to completing assigned tasks • Ability to exercise good judgment when managing file expenses and determining priorities • English language

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification environment • Recruiter guidance through the application process

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