Senior Consultant, Oracle Utilities Customer Care & Billing

🕒 September 15

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

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Peloton Consulting Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏢 Enterprise

Consulting • Enterprise

Peloton Consulting Group is a professional services firm that helps clients realize digital transformation through cloud-based enterprise applications. Peloton delivers advisory, consulting, managed services, technical shared services and enterprise change management, with deep experience implementing and operating Oracle Cloud solutions (ERP, EPM, SCM, HCM, CX), as well as NetSuite and Anaplan. The firm works across industries such as retail, financial services, professional services, consumer packaged goods, manufacturing, high tech, life sciences and construction & engineering and serves clients across North America, Latin America and Asia Pacific.

📋 Description

• Lead workstreams in implementation, enhancement, and advanced support projects for Oracle Utilities Customer Care & Billing (CC&B) • Act from the pre-sales phase through post-go-live stabilization • Lead requirements workshops with utility business and IT stakeholders • Design and configure CC&B solutions covering customer data, billing, bill segments, payments, adjustments, and dashboards • Implement rate schedules, rate components, bill factors, and complex rate scenarios • Design credit and collections processes, overdue/severance workflows, service orders, and field activity flows • Deliver integrations between CC&B and MDM/AMI head-end systems, payment processors, print vendors, GIS, and Oracle ERP Cloud • Plan and execute data conversion, SIT/UAT testing cycles, batch scheduling, cutover, and hypercare activities • Advise clients on utility customer care best practices and CC&B roadmap decisions, including migration paths to C2M and CCS • Guide junior consultants and support the growth of the Oracle Utilities practice

🎯 Requirements

• 5+ years of consulting or industry experience with Oracle Utilities CC&B, including at least 2 full-cycle implementations • Strong hands-on expertise with CC&B configuration: admin data setup, algorithms, characteristics, batch processing, and rate configuration • Solid understanding of utility meter-to-cash processes: move-in/move-out, meter reading, billing, payments, collections, and customer service • Experience with CC&B integrations (MDM, AMI, ERP, REST/Web Services) and data conversion • Ability to lead client workshops and communicate with customer service, billing operations, finance, and IT stakeholders • Bachelor's degree in Engineering, Business, Information Systems, or related field • Based in Brazil and fluent in Portuguese • Experience with electric, gas, or water utilities, including regulated and deregulated markets • Knowledge of Customer to Meter (C2M), Customer Cloud Service (CCS), Meter Data Management (MDM), and the Oracle Utilities Application Framework (OUAF) • Oracle certifications in CC&B or related Oracle Utilities products • Experience with Oracle ERP Cloud (Financials, Procurement) or field service solutions • Spanish or English is a plus

🏖️ Benefits

• Competitive rates for Senior Consultant and Architect roles, aligned with the Brazilian market • Long-term projects involving large-scale implementations and enterprise clients • Career growth across the full Oracle Utilities portfolio, including CC&B, C2M, CCS, and MDM, as well as the broader Oracle Cloud ecosystem • Access to training, certifications, and mentoring through our communities of practice • A collaborative, delivery-focused culture with flexible and remote work arrangements

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