Customer Service Representative – Customer Retention

Job not on LinkedIn

🕒 September 4

🇧🇷 Brazil – Remote

💵 R$1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Provide customer support focused on retention and relationship building • Identify each customer’s needs and present personalized solutions • Deliver a positive experience throughout the entire interaction • Answer questions and provide guidance on available products and services • Highlight the benefits that best match each customer’s profile • Ensure consultative, personalized, and high-quality service • Use a system that automatically places calls and routes the interaction when the customer answers

🎯 Requirements

• Strong communication skills and the ability to express yourself clearly • Proactive, committed profile with a focus on service quality and results • High school diploma • No prior experience required – comprehensive training provided • Availability to work remotely or on-site

🏖️ Benefits

• Fixed salary plus performance-based variable compensation • Comprehensive training and ongoing support for your professional development • Collaborative, dynamic environment with genuine opportunities for career growth • Career path with opportunities for internal advancement after six months, based on performance and position availability • Ongoing development and training to support your professional growth • Medical insurance • Profit-sharing program • Meal vouchers • Childcare assistance • Commissions • Dental insurance • Transportation allowance