B2B Customer Care Consultant – Specialized Customer Care

Job not on LinkedIn

🕒 August 6

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Responsible for ensuring the best possible customer care journey • Provide support to external and internal customers • Interpret customer complaints and address root causes • Document the handling of requests clearly and objectively • Ensure compliance with operational and business KPIs and achievement of targets • Use customer service tools and systems to retrieve and record information • Handle requests and complaints from nationwide corporate customers via inbound calls, system integrations, or email • Resolve first-level technical issues through testing and interaction with access providers to open tickets for Voice and Data service outages or intermittent availability • Liaise with internal departments

🎯 Requirements

• Experience using computer applications and IT resources • Experience working in customer service roles • Basic mathematics knowledge • Experience in contact centers focused on technical support • Flexibility • Strong verbal and written communication skills • Technical high school diploma or currently pursuing a degree in Telecommunications or Information Technology

🏖️ Benefits

• Flexible Benefits Program • Medical and dental insurance • Prescription drug benefit • Wellhub (formerly Gympass) • Meal and/or food allowance • Financial Wellness Program • Private pension plan • Mobile phone with unlimited internet and voice allowance • Discounts and partnerships with more than 3,000 companies and institutions • Online English course, extendable to one family member or friend • Internal training and development program • Profit sharing • My First Benefit – financial assistance for children up to 2 years of age • Daycare reimbursement (for parents) • Flexible work models and schedules • Happy Day – a day off during your birthday month • Extended leave for maternity, paternity, marriage, and adoption • Transportation allowance

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