Specialized Customer Support Consultant

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TIM Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

📡 Telecommunications

👥 B2C

☁️ SaaS

Telecommunications • B2C • SaaS

TIM Brasil is a telecommunications company that provides a variety of mobile, internet, and digital services in Brazil. They offer plans with extensive coverage, including 5G technology, and have an app called Meu TIM that allows users to manage their accounts, make payments, and access services conveniently. With a focus on customer experience, TIM Brasil aims to deliver high-quality connectivity and additional benefits to its users.

📋 Description

• Ensure the best customer service journey • Serve external and internal customers to guarantee an excellent customer experience • Interpret consumer complaints and act to address root causes • Document request handling clearly and concisely for external and internal stakeholders • Ensure adherence to operational and business KPIs and achievement of targets • Use customer support tools and systems to query and record information • Handle requests and complaints from national corporate customers via inbound calls, system integrations, or email • Address first-level technical issues through testing and interaction with access providers to open tickets regarding unavailability or intermittency of Voice and Data services • Liaise with internal departments

🎯 Requirements

• Proficiency with computer applications • Experience in customer service roles • Basic math skills • Experience in contact centers with a focus on technical support • Flexibility • Strong verbal and written communication skills • Technical high school diploma or currently pursuing a degree in Telecommunications or Information Technology (IT)

🏖️ Benefits

• Flexible Benefits Program • Medical and Dental coverage (extendable to legal dependents) • Medication benefit (extendable to legal dependents) • Wellhub (formerly Gympass) (extendable to legal dependents) • Food and/or Meal Allowance • Financial Well-being Program • Private pension plan • Company mobile phone with unlimited data and voice allowance • Partnerships with over 3,000 companies and institutions, including discounts on electricity and broadband internet bills • Online English course extendable to one family member or friend • Internal Training and Development Program • Profit Sharing • "My First Benefit" - childcare support for children up to 2 years old • Daycare reimbursement (for parents) • Flexible work models and schedules • Happy Day - day off during your birthday month • Extended leave for maternity, paternity, marriage, and adoption • Transportation allowance (commuting benefit)