Customer Experience Specialist – Contractor Role

🕒 September 24

🌐 Brazil, Costa Rica – Remote

🇧🇷 Brazil – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mindvalley

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

🧘 Wellness

Education • Wellness • Technology

Mindvalley is a powerful life transformation platform that offers over 100 programs for personal growth and transformation. With over 1 million subscribers since 2020, Mindvalley provides 20-minute micro-coaching sessions designed to unlock an individual's fullest potential across various fields. The platform integrates technology and spirituality, offering immersive experiences such as brain-changing audios, meditations, sound healings, and more. Mindvalley also offers advanced programs and mastery degrees, aiming to equip individuals with fast-growing skills not typically addressed in regular education. The platform is available on mobile, desktop, and Apple Vision Pro, offering flexibility to learn and grow anywhere. Mindvalley also hosts global events and trains thousands of new coaches annually.

📋 Description

• Provide premium asynchronous support through email and community platforms • Provide synchronous support during live sessions • Moderate live-session chat and facilitate on-camera Q&A • Maintain a safe, energetic learning environment • Serve as a subject matter expert on a core content pillar • Answer complex learner questions and foster community discussions • Identify and address learning blockers • Flag curriculum or platform issues to curriculum owners and internal leadership • Monitor student progress and intervene when learners fall behind • Aggregate student sentiment and survey data for actionable product-team insights • Manage cohort logistics, including calendar invites and resource uploads • Verify learning-material accessibility and guide students in navigating the platform • Identify workflow improvements and automation opportunities • Collaborate with internal stakeholders and technical teams to improve processes and implement tools • Reduce recurring student issues, friction, and manual administrative work

🎯 Requirements

• 2+ years of experience in Community Management, Customer Success, or EdTech support • Proven experience moderating live virtual events or webinars • Comfortable on camera • Strong personal interest in personal growth and development • Ability to interpret survey data and NPS scores and create clear written reports for leadership • Proficiency with Google Sheets/Excel • Comfortable using ticketing and task management systems such as Jira and Asana • Proficiency in Zoom, including webinar settings, breakout rooms, and moderation controls • Familiarity with community platforms such as Circle and Facebook Groups • Experience with helpdesk software such as Zendesk and Intercom is a strong plus • Attention to detail in processes, scheduling, and quality standards • Empathy and coaching ability • Root-cause problem-solving ability • Exceptional communication skills for translating complex problems into actionable advice • Adaptability in a fast-paced, changing environment • Bachelor's degree in a related field (preferred) • Experience with premium or high-ticket customers is highly desirable • Genuine passion for personal development; familiarity with Mindvalley content is a distinct advantage

🏖️ Benefits

• Equal opportunity employer committed to a diverse and inclusive workplace • Voluntary and confidential DEI survey; responses are not used in hiring decisions and are stored securely in anonymized or aggregated form • Remote work arrangement

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